COMMUNIQUE TO OUR VALUED CUSTOMERS – 22/04/2020

Cher client,
Il y a une augmentation constante, des logiciels malveillants et des mots de passe compromis qui posent un risque
immédiat pour votre vie privée et la sécurité des données votre banque en ligne.
En réponse, EAB active l’authentification multifacteur (MFA).
MFA est un moyen efficace de renforcer la sécurité. Les noms d’utilisateur et les mots de passe traditionnels peuvent
être volés, et plus en plus vulnérables aux attaques des cybercriminels.
MFA crée plusieurs couches de sécurité pour accroître la confiance de l’utilisateur. Avec MFA, un cybercriminel peut
voler un identifiant mais sera contrecarré en ayant à vérifier l’identité d’une manière différente.

En avant ensemble pour mieux vous server
Veuillez contacter le service client pour plus de détails.

Customer.service@eastafricabank.com
guini.farah@eastafricabank.com
+253 21311900

Pour ajouter a son compte ,l’option de payer sa facture de l’eclectricite .
Veulllez vous addresser au service clientele avec presentation de vos contract d’EDD.

Après access a votre account par le ebank,
• passer a la case de business
• puis la rebrique paybill
• effectuer le payment en choisiant le compte a debiter de votre choix.
• Une la facture payer ,la notion <> vous est notifier sur le haut de votre ecran paybill.


COMMUNIQUE TO OUR VALUED CUSTOMERS, PARTNERS AND STAFF

Since the COVID-19 outbreak started spreading globally, EAB has worked to ensure that it’s business
continuity processes are in place to cope with the COVID-19 outbreak, knowing it would at some point in
time reach our shores.

With that in mind, we, at the Executive management committee who double up as the Crisis Management Committee
implemented and reinforced a series of coordinated action plans that would ensure business continuity
and service delivery in these challenging times. True to our values and guiding principle of (Ahead together)
our primary focus is to safeguard the interests of our staff, our clients, our partners, our shareholders and
all our stakeholders.

As of March 18th, shortly following the confirmation of the first COVID-19 case locally,the Government of Djibouti
decided to deploy a lock-down for two weeks – with only the essential service providers working.
As soon as this measure was implemented, EAB activated its Business Continuity plan in order to ensure good
service levels, whilst safeguarding the health and well-being of our employees and customers. We have put in place
working arrangements of sending on leave our elderly and sickly staff together with expectant mothers.
While the remaining staff at our branches and head office; we have provided them with safety gloves, masks and
sanitizer including customers at the entry of the branches. Social distancing and personal hygiene is observed
and at head office,meetings are held via video conferencing.

We are confident that our ATMs will in times like these, provide you with the comfort and assurance that our platform
up-time will continue to enable you to carry on doing business with us as seamlessly and efficiently as possible,
despite these challenging times.

Moreover, we are comforted that the solidity of our balance sheet and our strong capital and liquidity positions –
coupled with the strength of our correspondent banking relationships put us in a robust state to withstand these
challenging times and provide the services that you have always expected of us. All of this to reassure you that
we remain operational and we currently expect no significant change to our service levels. However, should there
may be any minor service delays because of the change in our work configuration; we thank you for your indulgence
and understanding.

We wish to thank you for trusting us with your business and for the strong partnership of uniting our organizations.

If you have any further questions, please consult EAB HQ or preferably directly your Relationship Manager, as they
will have the most up-to-date information related to your specific queries.

Please rest assured that we are committed to provide you with our highest service levels at all times and help government
to stop spread of COVID-19 by staying safe, as we provide you with services.

Ibrahim Rashid Jaffar,
CHIEF EXECUTIVE OFFICER
02 April 2020

Download The official Letter


All media inquiries must be addressed to the Chief Executive Officer. Our policy is to cooperate with the media and ensure that you have the proper information you require in a timely way.

You can contact us in the following ways: Call +253 21 311900 at below Times:
1- Saturday and Thursday from 8:00 AM to 1:00 PM Djibouti time (GMT+3).
2- Sunday to Wednesday from 8:00 AM to 1:00 PM and from 4:30 AM to 6:00 PM Djibouti time (GMT+3).

Email us at media@eastafricanbank.com anytime and we will respond promptly.